Information Request and Hostile Refusal From Onside Advocacy

A couple of years ago, in 2017, I submitted a request for data to after they blocked my email address. 

I discovered staff had discussed in communications, how I should be ‘handled’ in future, implying I would be discriminated against when contacting the organisation, which has occurred, and after I had challenged the negligence of their provided advocates.

‘discuss how we deal with Chris contacting us in future’

The prejudice became more evident when I received a hostile email response from RT (Data Controller) of onside advocacy on 3rd October 2019 in response to my request for my data on 8th September 2019. The email chain can be viewed in a redacted format below with concerning parts highlighted.

Response to my subject access request

Gmail - SAR (onside 2019) Redacted_highlighted

I have published this in the interest of the public. Particularly those who are forced to deal with this organisation and might be concerned such response is a standard reply to anyone making a second or further request for personal data. Notably, as the data controller stated in the final communication ‘I wanted to make sure I was clear and used wording taken directly from legislation and the ICO website’.

You may notice the aggressive and unprofessional response, absolute rejection and immediate closure of my request conflicts with ICO guidance. 

They did not inform me of or about:

  • How they must consider a request in the context in which it is made and are responsible for demonstrating that it is manifestly unfounded.
  • My right to make a complaint to the ICO or another supervisory authority.
  • My ability to seek to enforce this right through a judicial remedy.

I believe the hostile and unprofessional response I received, if sent to some individuals with similar requests, could be a cause of distress, notably when having no choice but to deal with their organisation.

The information I have requested is essential for the continuity of fact, and the eventual legal redress I wish to seek for my sibling and I.

As proof that onside have processed further data, below is a screenshot of my message to them on 13th March 2018, which was acknowledged yet received no response other than the whileincare Facebook profile being blocked.