On 10th February 2020, my brother came home for a short time & I met the tenth, in three years, manager of his Priory Group ‘care’ home.
Within two minutes, the manager SK had lied to me and further contradicted them self regarding Skype contact, once I mentioned Skype log files are stored for all missed and received calls.

My sibling and family denied regular Skype contact by The Priory Group and Herefordshire Council since 4th December 2013, when my brother was, without preparation or notice, moved from a relatively close-by home against family wishes, out of county and to The Priory Group ‘care’ home.

We have had a total of 3 minutes and 3 seconds of Skype contact since 4th December 2013, with various spurious reasons given for lack of communication by Priory and local authority staff.
And most recently not permitted contact since our last brief call on 10th August 2018, which lasted 1 minute 1 second before the then manager AW arm suddenly appeared reaching across the screen and disconnected us.

Below is a screenshot of Skype calls, showing the last call made and received by either of us.

The above is another example of the reality of the care system and lack of respect for vulnerable individuals and their family members rights.